What is Contactless Queue Management System?
COVID-19 triggered significant changes and transformations in terms of customer expectations. Especially for the service sector, expectations have emerged over factors such as minimum contact, social distance protection and hygiene.
What Benefits Did The Queue Management System Provide?
Due to COVID-19, increasing waiting times, especially in health institutions, increased the demand for more effective solutions. Therefore, the usage rates and usage areas of queue management systems have increased and diversified.
Tümsaş has contributed the improvement of social health and hygiene conditions as well as improving service quality and customer experience with S-Matik Queue Management Solutions, which was produced by its many years’ experience and technology, and the systems have been used in many institutions for years.
In the periods when the impact of COVID-19 was felt most intensely, a modular S-Matik queue management system was provided for pharmacies. This solution, which was offered to the use of pharmacies were seen as a social responsibility, received positive reactions. In addition to these, feedbacks were received from the users regarding the improvement of the solution.
S-Matic Queue Management Systems was aimed to prevent queues and possible unhealthy situations in pharmacies. Thanks to the contactless queue solution used in pharmacies in line with social precaution, customers have their transactions done without touching anywhere and without creating an unhealthy crowd. The formation of crowded queues and an unhygienic environment are prevented.
What Are The Characteristics Of The Contactless Queue Management System?
Crowded queues and queues in the service areas can be managed with the contactless and customizable queue management solutions provided by Tümsaş. Solutions that increase potential business efficiency and service quality also brings an extra fast and healthy work flow process with its contactless feature.
By providing wireless communication integrated with the contactless queue management solutions, an effective and active process can be created while preventing customers from spending long time in closed and unhealthy places
The comfortable working environment created by contactless queue management systems that provide high performance, quality service and fast processing for both customers and employees brings along high efficiency and motivation.
With queue management system solutions, which have a modular and integrated architecture, a comprehensive system can be configured acording to social distance rules.
S-Matik Contactless, produced by Tümsaş, includes an advanced technology as well as the standard queue management system features. Queue management solutions designed with common use features at the forefront, operate by sensing the movement of your hand without touching it thanks to its contactless sensor technology.
Health and Hygiene Benefits
S-Matik Temassız kullanılarak hizmet verilen kurumlarda gelişmiş teknoloji ve sağlık öncelikleri bir arada düşünülür. Özellikle eczaneler ve sağlık kuruluşları gibi hali hazırda sağlık sorunları olan insanların kullandığı varsayılan ortamlar için temas ve kalabalık oldukça önemli sonuçlar doğurabilir.
Pandemi döneminin de etkisiyle temassız işlem yapmanın ne kadar önemli ve hayati bir anlam taşıdığı ortaya çıkmıştır. Dolayısıyla özelliklerde kamusal alanlarda sağlıklı bir hizmet deneyimi sunmak bir gereklilik haline gelmiştir.
Dokunmadan işlem yapılabilen ve sıra numarası alınabilen S-Matik Temassız sayesinde hem bekleme süreleri azaltılarak kalabalık ve sağlıksız bir ortam oluşmasından kaçınılır. Hem de sosyal mesafe kuralları göz önünde tutularak temassız bir işlem süreci oluşturulur.
Why Should You Use the Queue Management System?
A functional queue management system is very important for all institutions that need customer flow management process such as closed and busy working environments, public spaces, institutions, banks, etc. and also want to serve their customers in a healthy environment.
S-Matik queue management system; It is a set of comprehensive solutions with many functions and skills such as customer recognition, queue management, performance management, time management, reporting.
In addition to being integrated into the existing system, it has a structure that can be customized with different hardware and application components. Thanks to queue management systems, work flows can be optimized by avoiding long waiting times. Healthy and high-performance transaction processes can be created for both staff and customers.
