The system consists of basic components and optional components that provide additional functionalities and integration possibilities.
2.1 Management Software (Manager)
In the basic structure, the Manager (Management Software) is the main software that enables all S-Matik hardware to be installed and run.
System configuration definitions and management of devices (hardware) are done through this application.
The system, whit its intelligent priority engine, provides a dynamic customer prioritization system infrastructure with the segment prioritization to be determined in terms of the condition, timing and even the target of the organization.
2.2 Virtual Terminal
This is the software application running on the teller computer that calls and directs the incoming customer.
2.3 Ticket Dispenser
This is the kiosk interface application which is customized with cooperate identity and the customers make a selection and take ticket through the screen.
2.4 Reporting and Monitoring
The reporting module is the section where statistical information about branches, teller booths, tellers and transactions can be taken. Both the selected branch and the reports to be received for all branches provide the opportunity to analyze managers on issues such as performance management and staff planning.
Average processing time, average waiting time, total number of customers and the number of customers who are served and unserved can be produced on hourly, daily and monthly basis or category, teller booth, teller and branch. In addition, sub-transactions, ticket details, booth and teller-based input to the system can be reported. The performance of booth and teller can be displayed.
The monitoring module is a software solution which is prepared for the companies with S-Matik network to monitor the whole system from the headquarter. Web-based S-Matik Monitor can perform the following functions;
- Branch density, monitoring of transaction status
- Inspection of branch hardware / software and configurations
- Immediate monitoring of errors in the branch