Remote Video Banking

What Is VBM?

VBM, Video Branch Machine, is a new service delivery channel which allows banks to deliver banking services to their customers using video conferencing and related technologies. Tumsas is proud of implementing the entire industrial design, software design, production and field support services.


HOW DOES VBM WORK?

1. The customer enters the VBM cabinet and the system is be activated by customer via start button.
2. A remote agent working at the call center of the bank appears on the screen and welcomes the customer
3. The agent verifies customer ID and initiates the transaction.
4. The corresponding hardware is activated via agent's instructions.

VBM is not a self service unit. All transactions are initiated, continues and finalized by the remote agent. There is no necessity to use VBB in self service mode. Therefore the convenience of service delivery is comparable to that in a traditional bank branch.


Why VBM? What Are The Benefits?

The VBB brings incomparable benefits to end users and operators:

For Operators(Service Providers)
*70-90% decrease in initial costs compared to opening conventional branches
* More than 90% decrease in branch running costs
* The convenience of moving the product to different sites depending on various factors ( e.g. from less populated areas to highly populated areas in summer periods)
* Differentiation in marketing by means of launching a new service delivery channel
* Increase in customer base and loyalty

For End Users
* One stop shopping ( delivery of multiple services from a single point)
* Enhanced service delivery via increased ergonomics
* Shorter queues leading to reduced waiting times


Who Can Benefit From The VBB ?

Ideally, large size corporations with a branch network delivering non physical products/services can benefit from VBMs. Typical fields of utilization are as follows:


Operator Type Services To Deliver*


Banks

Cash and non cash banking transactions, currency exchange, credit and credit card payments, buying and selling treasury bonds, money orders and EFTs, bill payments, all kinds of monetary transactions 

Telecom operators

Subscriber services, sales and topping up of prepaid cards, bill payments

Tourism operators

Reservation and sales of flight, train, bus ...tickets, domestic and international trips 

Utility( electricity, gas, water distribution) companies

Subscriber services, bill payments

Municipalities and similar public institutions

Tax payments